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Call Recordings Storage for a Deleted 8x8 Contact Center Agent

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Question

What happens to call recordings for an 8x8 Contact Center agent after the agent is deleted?

Applies To

  • 8x8 Contact Center

Answer

Once an agent is deleted from Account Manager or 8x8 Admin Console, it is not possible for a supervisor to have permission to access these recordings in Contact Centre Agent Console, Monitoring, Playback.

Additional Information

It may be possible to access the call recordings in: or Retrieve recordings from