Call Recordings Storage for a Deleted 8x8 Contact Center Agent

Question

What happens to call recordings for an 8x8 Contact Center agent after the agent is deleted?

Applies To

• 8x8 Contact Center

Answer

Once an agent is deleted from Account Manager or 8x8 Admin Console, it is not possible for a supervisor to have permission to access these recordings in Contact Centre Agent Workspace, Monitoring, Playback.

Additional Information

It may be possible to access the call recordings in: or Retrieve recordings from

• 8x8 Storage in 8x8 Admin Console, Recordings, please see Retrieve recordings from 8x8 Storage
• Secure FTP, please see Accessing Agent Call Recordings in 8x8 Contact Center