What happens to call recordings for an 8x8 Contact Center agent after the agent is deleted?
- 8x8 Contact Center
Once an agent is deleted from Account Manager or 8x8 Admin Console, it is not possible for a supervisor to have permission to access these recordings in Contact Centre Agent Console, Monitoring, Playback.
It may be possible to access the call recordings in: or Retrieve recordings from
- 8x8 Storage in 8x8 Admin Console, Recordings, please see Retrieve recordings from 8x8 Storage
- Secure FTP, please see Accessing Agent Call Recordings in 8x8 Contact Center