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How to Download a Call Recording in Contact Center Monitoring

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Objective

Download a Call Recording in Contact Center Monitoring.

Applies To

  • Contact Center Agent Console

Procedure

  1. Log into your Contact Center Agent Console and select Monitoring.

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  1. Click Playback and then click Advance.

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  1. This will open up the Advanced Search tab.

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  1. Select your filters and then click Search.
  2. Click on the recording you wish to download and click the Download button.

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