How to Obtain 8x8 Contact Center Agent Status Changes in CC Analytics

Objective

Obtain a report with the status changes of agents in Contact Center

Applies To

• Contact Center
• Analytics for Contact Center

Procedure

1. Login to Analytics for Contact Center
2. From the menu, select Detailed Reports > Agent Status Change. The report template launches.
3. Optionally, customize the template by selecting the date range and further by applying the search filters.
4. Click Search to view the data or Save to save the customized report for reuse.
5. To customize the viewable data, select Customize table, select data fields to hide or view and then click Search

Additional Information

Additional information can be found here.