Creating a Login Time Report for 8x8 Contact Center Agents

Objective

To learn how to create a 8x8 Contact Center Agent login time report.

Applies To

• 8x8 Contact Center
• 8x8 Agent Console
• Reporting

Procedure

1. Log into the 8x8 Agent Console (need to be a supervisor to run reports).
2. Click Menu.
   
3. Click Report.
4. Go to Historical Reports > Agents.
5. Select the Login Time report (making sure it is highlighted).
   
6. Click Next.
7. Select the date range, time zone, and selection: selection window (selection window will allow you to choose which agents you would like to run the report on).
8. If you want to save the report, add a report title, then click Save and Run.
   
9. If you do not want to save the report, click Run to start the generation of the report.