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How to Create a Detailed Transaction Activity Report in 8x8 Contact Center


Creating a Detailed Transaction Activity report in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Reporting


  1. Log in to the 8x8 Agent Console. Note: You will need to have supervisor access to run reports.
  2. Click Menu.
  3. Click Report.
  4. Under Historical Reports, scroll to the last report on the list: Detailed Transactions Activity.
  5. Click Detailed Transaction Activity, making sure it is highlighted.
  6. Click Next
  7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose queues, agents, and campaigns). 
  8. If you want to save the report, add a report title and click Save.
  9. If you do not want to save the report, click Run to generate the report.


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