How to Create a Detailed Transaction Activity Report in 8x8 Contact Center

Objective

Creating a Detailed Transaction Activity report in 8x8 Contact Center.

Applies To

• 8x8 Contact Center
• Reporting

Procedure

1. Log in to the 8x8 Agent Console. Note: You will need to have supervisor access to run reports.
2. Click Menu.
   
3. Click Report.
4. Under Historical Reports, scroll to the last report on the list: Detailed Transactions Activity.
   
5. Click Detailed Transaction Activity, making sure it is highlighted.
6. Click Next. 
7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose queues, agents, and campaigns). 
   
8. If you want to save the report, add a report title and click Save.
9. If you do not want to save the report, click Run to generate the report.