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Creating a Status Change Details Report for Agents in 8x8 Contact Center

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Objective

Creating a Status Change Details report for agents in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Reporting

Procedure

  1. Log in to the 8x8 Agent Console. Note: You will need to have supervisor access to run reports.
  2. Click Menu.
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  3. Click Report.
  4. Under Historical Reports, scroll to Agents and click to expand.
  5. Scroll to Status Change Details and select it, making sure it is highlighted.clipboard_eef2635f2b70cc522abd15398e2496bb5.png
  6. Click Next. 
  7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose which agents you would like to run the report on).
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  8. If you want to save the report, add a report title and click Save.
  9. If you do not want to save the report, click Run to generate the report.