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8x8 Support

Creating a Status Change Details Report for Agents in 8x8 Contact Center


Creating a Status Change Details report for agents in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Reporting


  1. Log in to the 8x8 Agent Console. Note: You will need to have supervisor access to run reports.
  2. Click Menu.
  3. Click Report.
  4. Under Historical Reports, scroll to Agents and click to expand.
  5. Scroll to Status Change Details and select it, making sure it is highlighted.clipboard_eef2635f2b70cc522abd15398e2496bb5.png
  6. Click Next
  7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose which agents you would like to run the report on).
  8. If you want to save the report, add a report title and click Save.
  9. If you do not want to save the report, click Run to generate the report.