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How to Create a Time on Status Report for 8x8 Contact Center Agents


Creating a Time on Status report for agents in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Reporting


  1. Log in to the 8x8 Agent ConsoleNote: You will need to have supervisor access to run reports.
  2. Click Menu.
  3. Click Report.
  4. Under Historical Reports, scroll to Agents and click to expand.
  5. Click Time on Status, making sure it is highlighted.clipboard_e24850d970c13ebb79b672640c99b4145.png
  6. Click Next.
  7. Select the date range, time zone, and selection: Selection Window (selection window will allow you to choose which agents you would like to run the report on).
  8. If you want to save the report, add a report title and click Save
  9. If you do not want to save the report, click run to start the generation of the report.