How to View the Results of the Post Call Survey in 8x8 Contact Center
View the customer answers for the Post Call Surveys
You must be enabled as a Supervisor in order for you to view the Post Call Surveys.
- 8x8 Contact Center
- 8x8 Agent Console
- Log in to 8x8 Agent Console.
- Click on the box grid icon beside the Menu dropdown on the Agent Control Panel.
- From here select Customer Experience.
- On the new page, click on the fourth tab icon for Post Call Survey.
- When loaded, select the Survey in question under the drop down to view all related answers along with filters for agents, date/time range etc.