Screen Resolution Issues with 8x8 Contact Center for Salesforce Lightning Integration
Overview
The Salesforce Lightning experience has some browser limitations. This may impact your use of 8x8 Contact Center for Salesforce Lightning integration. Specifically, the following resolution settings do not provide the optimal user experience.
Screen Resolution | Scale | Browser Zoom |
---|---|---|
1920x1080 | 100% | 125% |
1605 x 900 | 100% | 125% |
3840 x 2160 | 250% | 110% or greater |
3840 x 2160 | 300% | 90% or greater |
3840 x 2160 | 200% | 150% or greater |
More information is available from Salesforce:
Contact Center for Salesforce Lightning Scenarios Tested by 8x8
Screen Type |
Screen Resolution |
Scale and Layout |
Browser Zoom |
Issues: Yes/No |
---|---|---|---|---|
DELL P2317H, 23", 1920x1080 |
1920 x 1080 (Recommended) |
100% (Recommended) |
75% |
NO |
DELL P2317H, 23", 1920x1080 |
1920 x 1080 (Recommended) |
100% (Recommended) |
80% |
NO |
DELL P2317H, 23", 1920x1080 |
1920 x 1080 (Recommended) |
100% (Recommended) |
90% |
NO |
DELL P2317H, 23", 1920x1080 |
1920 x 1080 (Recommended) |
100% (Recommended) |
100% |
NO |
DELL P2317H, 23", 1920x1080 |
1920 x 1080 (Recommended) |
100% (Recommended) |
110% |
NO |
DELL P2317H, 23", 1920x1080 |
1920 x 1080 (Recommended) |
100% (Recommended) |
125%+ |
YES |
DELL P2317H, 23", 1920x1080 |
1600 x 900 |
100% (Recommended) |
75% |
NO |
DELL P2317H, 23", 1920x1080 |
1601 x 900 |
100% (Recommended) |
80% |
NO |
DELL P2317H, 23", 1920x1080 |
1602 x 900 |
100% (Recommended) |
90% |
NO |
DELL P2317H, 23", 1920x1080 |
1603 x 900 |
100% (Recommended) |
100% |
NO |
DELL P2317H, 23", 1920x1080 |
1604 x 900 |
100% (Recommended) |
110% |
NO |
DELL P2317H, 23", 1920x1080 |
1605 x 900 |
100% (Recommended) |
125%+ |
YES |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
250% (Recommended) |
75% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
250% (Recommended) |
80% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
250% (Recommended) |
90% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
250% (Recommended) |
100% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
250% (Recommended) |
110.%+ |
YES |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
300% |
75% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
300% |
80% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
300% |
90%+ |
YES |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
200% |
75% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
200% |
80% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
200% |
90% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
200% |
100% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
200% |
110% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
200% |
125% |
NO |
Dell Precision, 15,6'', 3840x2160 |
3840 x 2160 (Recommended) |
200% |
150%+ |
YES |