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Contact Center Analytics: What is the Average Speed of Answer metric?
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Contact Center Analytics: What is the Average Speed of Answer metric?

Question (if not captured in title of article)

What is the Average Speed of Answer metric? 

Applies To

  • Contact Center Analytics
  • Agent Interaction- Summary

Answer

Avg Offering Time The average time spent by an agent while being offered an interaction (also called Avg Speed to Answer)  
Average Speed to Answer The average time taken by an agent to answer while being offered an interaction

Additional Information

Click to view Glossary - Historical Reports