How to Share Custom Reports in Analytics for Contact Center

Objective

Reports created and saved in Analytics for Contact Center can be shared with other Analytics users.

Applies To

• All users who have access to Analytics for Contact Center

Procedure

1. Login into Analytics for Contact Center from the SSO Application Panel.
2. Navigate to Custom reports from left pane.

3. From the list of custom reports, click  next to the desired report, select Share from the menu OR When a custom report is open, click  in the header to access the sharing options.

4. Type in the name of the user you'd like to share the report with (1) OR Enable the option Share the report as Excel/CSV, then copy the link by clicking on the icon that appears on the same line (2).