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How to add Custom Metrics from Virtual Contact Center to Dashboards
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How to add Custom Metrics from Virtual Contact Center to Dashboards

 

Objective

Add custom metrics from Virtual Contact Center Analytics to dashboards

 

Applies To

  • Analytics for Virtual Contact Center

 

Procedure

Once you define a custom metric, add it to the desired dashboards.

  1. Go to Dashboards. Select to edit a desired dashboard.
  2. To embed a queue custom metric, select to edit the Queue Summary widget.
  3. In the edit mode, click Configure under Metrics, and search for Successful Calls (or scroll down to find and select to add).
  4. Save your changes.

 

Additional Information

To find out how to add custom metrics to Virtual Contact Center Analytics click here

 

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