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How to schedule a report in 8x8 Contact Center Analytics
8x8 Support

How to schedule a report in 8x8 Contact Center Analytics

 

Objective

This is a short guide on how to schedule a report to be sent by email, in 8x8 Contact Center Analytics

Applies To

  • 8x8 Contact Center Analytics

Procedure

When editing or viewing a report, you may click on the three dots and choose Schedule, as shown here:

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Alternatively, if your report has already been created, you may proceed as follows:

1. Go to Custom Reports

2. Click on the three dots at the right of the report and choose Schedule

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3. Fill in the details 

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4. Save

Additional Information

Make sure to select one of the metrics highlighted below, instead of the span of days, if you want variable metrics (such as "Last Week" or "Yesterday"), otherwise reports will come for the same set of days, when scheduled to run. 

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