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How to view Dashboard Metrics for VCC Platform Analytics?

Objective

View the Dashboard Metrics for VCC Platform Analytics

Applies To

  • VCC

Procedure

  1. Once logged into Platform Analytics select the question mark in the top right and then select 'Dashboard metrics definitions'clipboard_ea44edc1bafcb0855f9559309953b9264.png
  2. You will then be brought to the glossary. Here you can view the metrics definitions for Queue Summary, Agent Performance and Agent Resources.

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