View Dashboard Metrics Definitions for Analytics for Contact Center

Objective

View the Dashboard Metrics Definitions for Analytics for Contact Center.

Applies To

• Analytics for Contact Center

Procedure

1. Once logged into Analytics for Contact Center, select the question mark in the top right.
2. Select Dashboard Metrics Definitions.
3. You will then be brought to the glossary. Here you can view the metrics definitions for Queue Summary, Agent Performance, and Agent Resources.