Skip to main content

 

 
8x8 Support

View Report Metrics Definitions for Analytics for Contact Center

Objective

View the Report Metrics definitions for Analytics for Contact Center.

Applies To

  • Analytics for Contact Center

Procedure

  1. Once logged into Analytics for Contact Center, select the question mark in the top right.
  2. Select Report Metrics Definitions.
    clipboard_e7d895a6ac53eff66065f95749874229e.png
  3. You will then be brought to the glossary for Historical Reports. Here you can view all the metrics definitions for agent and queue reports.
    clipboard_e50c89e0f4d09e00ac725990a40b7ee49.png