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How to view Report Metrics for VCC Platform Analytics?
8x8 Support

How to view Report Metrics for VCC Platform Analytics?

Objective

View the Report Metrics for VCC Platform Analytics

Applies To

  • VCC

Procedure

  1. Once logged into Platform Analytics select the question mark in the top right and then select 'Report metrics definitions'

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 2. You will then be brought to the glossary for Historical Reports. Here you can view all the metrics definitions for agent and queue reports.

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