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8x8 Support

Wrong email displayed on share dashboard page

Objective

When using Share and Schedule functionalities in Analytics for Contact Center, you might observe that the email displayed for a user is incorrect.

Applies To

  • Analytics for Contact Center

Procedure

A user will appear in the list of users only if has logged before in Analytics for Conact Center, at least once. If the name or the email of the user was changed, the updates will be visible in Analytics only after the user is logging back in.