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How to Add Filter to 8x8 Contact Center Analytics Business Intelligence Report
8x8 Support

How to Add Filter to 8x8 Contact Center Analytics Business Intelligence Report

To add a filter to a 8x8 Contact Center Analytics Business Intelligence report, click the type of value you want to filter on under the Dimensions section of the report editor on the left hand side of the page. The value may show up in the Rows or Columns section of the report. If this happens, simply drag and drop the value to the Filter section of the report editor. Then provide the values for the filter.