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Creating a Queue Summary Widget in 8x8 Contact Center Analytics 1.0

To create a queue summary widget in 8x8 Contact Center Analytics 1.0, click '+' to access the drop-down menu and then select Queue Summary. Learn more here.

Adding a Queue Summary

  1. Click + to access the drop-down menu.
  2. Select Queue Summary.

Setting Parameters for Your Widget

  1. Name your widget.
  2. Setting this toggle to off will include all queues.
  3. Edit the default list of metrics by deleting or adding the metrics you want to track in this widget. Click X to remove a metric. Click Add to add a metric from the list. There are three types of metrics: IntervalReal Time, and Today.
    Note: To see a glossary of metrics definitions, click your username in the upper right corner and select Metrics definitions.
    Metrics Definition-100x106.png
  4. Add the queues you want to track in this widget.
  5. Click Save.
  6. Grab the bottom right corner of the widget to size it to your liking. If adding multiple widgets to your dashboard, you can position them by dragging and dropping them. 
  7. Click Save.

View the video below for a demonstration on creating a Queue Summary widget.

Click here to return to the Virtual Contact Center Analytics 1.0 Overview.