8x8 Quality Management Screen Recorder Client Installer for Mac and Windows
Users who are subscribed to Screen Recording services for Quality Management have the ability to capture agents' desktop screens. For users that have the Screen Client software installed on the agents' machines, administrators of the system can elect to record the agents' desktop activity along with telephone conversations. After the call is completed, you can watch the video recording in the Slide out Panel.
For complete technical requirements, see Screen Recording Client Prerequisites.