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Quality Management: QA Template Character Limit Length
8x8 Support

Quality Management: QA Template Character Limit Length

Call center call quality analysis is done through a Quality Assurance template. In 8x8 Quality Management, supervisors or evaluators are able to create their own Quality Assurance templates through the QA Template Editor. When creating a new Quality Assurance template using the 8x8 Quality Management QA Template Editor, users need to be aware of the built-in character length limitations for SectionsQuestionsReport Short NamesCoaching Hints, and Comments.

When creating a template, please be aware of the following character length limitations:

  • Section and Question - max 255 characters
  • Report Short Name - max 60 characters
  • Coaching Hints - max 1024 characters
  • Overall/Questions or Comments - max 4000 characters