Evaluators are unable to playback and evaluate existing recordings in Quality Management. They are prompted with the following error message: Error loading users! This client does not have the permission to make this operation!
Quality Management 5.2
This is known to be a BUG in the QM5.2 version. The workaround that applies in this case would be to alter the Users and Agents permission, under User Management by ticking the View Users or Agents box as shown in the snapshot below.
Upon the reconfiguration of role permissions from QM5.1 to QM5.2, the default permissions have not been migrated accordingly. This has since then been fixed and awaiting production deployment.