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Why am I unable to mention anyone other user than evaluating one?
8x8 Support

Why am I unable to mention anyone other user than evaluating one?

Question

Why am I unable to @mention anyone other than the person I am evaluating. All other users are greyed out so you can’t select them.

Applies To

Quality Management 5.1.1

Answer

You can only mention the user you're evaluating, as other users might not have the ability to access any of their colleagues' interactions.