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Downloading Call Recordings in QM
8x8 Support

Downloading Call Recordings in QM

 

Objective

Downloading call recordings in Speech Analytics and QM

Applies To

All users having access to Speech Analytics and QM tool

Procedure

Downloading recordings can only be done of individual recordings using the below:

  1. Login into QM tool and navigate to search interactions.
  2. Search for the required call using appropriate filters.
  3. Right click and select download to download the call on your computer:
  4. QM Download.png

Additional Information

This option works for individual recordings, for bulk recordings, they need to be exported.