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Downloading Call Recordings in QM

Objective

Downloading call recordings in Speech Analytics and QM.

Applies To

  • Speech Analytics
  • QM

Procedure

Downloading recordings can only be done of individual recordings using the below:

  1. Log in to QM and navigate to search interactions.
  2. Search for the required call using appropriate filters.
  3. Right click and select Download to download the call onto your computer.
    QM Download.png

Additional Information

This option works for individual recordings. Bulk recordings need to be exported.

 

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