Downloading Call Recordings in QM
Objective
Downloading call recordings in Speech Analytics and QM.
Applies To
- Speech Analytics
- QM
Procedure
Downloading recordings can only be done of individual recordings using the below:
- Log in to QM and navigate to search interactions.
- Search for the required call using appropriate filters.
- Right click and select Download to download the call onto your computer.
Additional Information
This option works for individual recordings. Bulk recordings need to be exported.