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How to Enable or Disable Live Monitoring in Quality Management and Speech Analytics

Applies To

Quality Management

Instructions

Live Monitoring can be enabled or disabled by going to Settings, then into Roles and Permissions, where it's listed under Views.

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Additional Information

Multiple Roles can have the same permissions. Roles get assigned to Groups, which in turn contain the Users. Given this, users can have 'Live Monitoring' enabled by belonging to a group that is assigned multiple roles.

 

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