User not present in Quality Management and Speech Analytics
User not being populated in Quality Management & Speech Analytics.
- Quality Management and Speech Analytics.
- Find the user in Admin Console.
- Reset the user to default settings.
- Remove the Contact Center (VCC) license from the user. Save the settings.
- Add the Contact Center (VCC) license back, but don't save just yet.
- Change the Contact Center (VCC) extension to a different available one and save the changes.
- Re-add agents to the required queues and change the workplace phone to a VO extension or a full DID.
- The user now appears in the QM platform.
This is caused by a sync issue between Admin Console and Quality Management.