When clicking on a Quality Management call recording, link the interaction is not found in Quality Management.
- Quality Management
- Users with access to Quality Management for multiple Tenants
- Links in CRM created by Contact Center integrations
- These links look similar to: https://uk.rec.8x8.com/api/calls/red...-01-mytenant01
- Links to Call recordings in Customer Experience
- Navigate to the Application Panel
- Open Quality Management for the tenant you want to view the recording for
- Click on the link for the recording
Quality Management does not have support for the links to be directed to a particular tenant, therefore the current session or first tenant you have access to is opened.
8x8 engineering is analyzing the scenario with a view to improving these links in the future to direct to the expected Quality Management tenant