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8x8 Support

Quality Management Pages Taking Long to Load

Symptom

When using the 8x8 Quality Management application, pages are taking a long time to load. When the pages load, you see a brief error such as:

  • "Error while processing request"
  • "Error loading details"
  • "Your security permissions have changed"

Applies To

  • Virtual Contact Center Quality Management

Resolution

If the issue just started, test again in one hour.

If the issue persists, create a case with 8x8 Technical Support.

Cause

This is usually due to issues with the file descriptors. The server self-healing should resolve the issue automatically after some time.