Can an individual custom CLI be added to multiple Inbound and Outbound Queues?

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Applies To

ContactNow
Queues

Answer

Yes it is possible for a custom CLI to be added to more than one inbound or outbound queue, however, the custom CLI can only be assigned to specific queues by the support team and will not be selectable within the Caller ID section when editing a queue.

Additional Information

If you would like to have a number that you own added to your queues to be displayed as a CLI within ContactNow, visit ContactNow: CLI Number Allocation Form and return the signed form to Support along with proof of ownership.