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ContactNow: Do manual dials and scheduled callbacks override max attempts?
8x8 Support

ContactNow: Do manual dials and scheduled callbacks override max attempts?

Applies To

  • ContactNow
  • Callbacks

Answer

Manual dials do override the max attempts set on a queue, however, scheduled callbacks do not. If max attempts have been met, for example, 5/5 calls have been attempted on a record, then the record will be classed as completed, deeming the scheduled callback as invalid.