System Outcome Codes for ContactNow
In ContactNow, each call has outcome code at the time the agent or the system disposition a call. Click here to learn about the outcome in code Database Management.
In ContactNow, each call is given an outcome code at the time a call is dispositioned by the agent or the system. The outcome code for each call can be viewed under Database Management. To understand the meaning of each code, refer to the following list:
|
Outcome Code |
Outcome Description |
Complete |
Sale |
DMC |
Show_Agents |
|---|---|---|---|---|---|
| 16 | Dead Line: BLOCKED_BY_DNC_LIST_FILTER | N | N | N | Y |
| 17 | Dead Line: BLOCKED_BY_CELL_PHONE_FILTER | N | N | N | Y |
| 18 | Wrong Number (Complete) | Y | N | N | Y |
| 19 | Wrong Number (Incomplete) | N | N | N | Y |
| 20 | Uncontactable (No valid phone numbers) | Y | N | N | N |
| 21 | Transfer | Y | N | N | N |
| 22 | TPT Transfer | Y | N | N | Y |
| 23 | Discarded | Y | N | N | N |
| 39 | Insufficient Funds | N | N | N | N |
| 40 | Dead Line: NO MORE CHANNELS AVAILABLE | N | N | N | N |
| 41 | Message Cannot Be Sent | N/A | N/A | N/A | N/A |
| 42 | Message Received | N/A | N/A | N/A | N/A |
| 43 | Message Sent | N/A | N/A | N/A | N/A |
| 44 | Forwarded | N/A | N/A | N/A | N/A |
| 45 | Answered | N/A | N/A | N/A | N/A |
| 48 | Dead Line: CHECK_ACCOUNT_BALANCE | N | N | N | N |
| 49 | Dead Line: UNKNOWN | N | N | N | N |
| 50 | Dead Line: UNALLOCATED | N | N | N | N |
| 51 | Dead Line: NO_ROUTE_TRANSIT_NET | N | N | N | N |
| 52 | Dead Line: NO_ROUTE_DESTINATION | N | N | N | N |
| 53 | Dead Line: CHANNEL_UNACCEPTABLE | N | N | N | N |
| 54 | Dead Line: CALL_AWARDED_DELIVERED | N | N | N | N |
| 55 | Normal Customer Hangup | N | N | N | N |
| 56 | Dead Line: USER_BUSY | N | N | N | N |
| 57 | Dead Line: NO_USER_RESPONSE | N | N | N | N |
| 58 | NO_ANSWER | N | N | N | N |
| 59 | Dead Line: CALL_REJECTED | N | N | N | N |
| 60 | Dead Line: NUMBER_CHANGED | N | N | N | N |
| 61 | Dead Line: DESTINATION_OUT_OF_ORDER | N | N | N | N |
| 62 | Dead Line: INVALID_NUMBER_FORMAT | N | N | N | N |
| 63 | Dead Line: FACILITY_REJECTED | N | N | N | N |
| 64 | Dead Line: RESPONSE_TO_STATUS_ENQUIRY | N | N | N | N |
| 65 | NORMAL_UNSPECIFIED_HANGUP | N | N | N | N |
| 66 | Dead Line: NORMAL_CIRCUIT_CONGESTION | N | N | N | N |
| 67 | Dead Line: NETWORK_OUT_OF_ORDER | N | N | N | N |
| 68 | Dead Line: NORMAL_TEMPORARY_FAILURE | N | N | N | N |
| 69 | Dead Line: SWITCH_CONGESTION | N | N | N | N |
| 70 | Dead Line: ACCESS_INFO_DISCARDED | N | N | N | N |
| 71 | Dead Line: REQUESTED_CHAN_UNAVAIL | N | N | N | N |
| 72 | Dead Line: PRE_EMPTED | N | N | N | N |
| 73 | Dead Line: FACILITY_NOT_SUBSCRIBED | N | N | N | N |
| 74 | Dead Line: OUTGOING_CALL_BARRED | N | N | N | N |
| 75 | Dead Line: INCOMING_CALL_BARRED | N | N | N | N |
| 76 | Dead Line: BEARERCAPABILITY_NOTAUTH | N | N | N | N |
| 77 | Dead Line: BEARERCAPABILITY_NOTAVAIL | N | N | N | N |
| 78 | Dead Line: BEARERCAPABILITY_NOTIMPL | N | N | N | N |
| 79 | Dead Line: CHAN_NOT_IMPLEMENTED | N | N | N | N |
| 80 | Dead Line: FACILITY_NOT_IMPLEMENTED | N | N | N | N |
| 81 | Dead Line: INVALID_CALL_REFERENCE | N | N | N | N |
| 82 | Dead Line: INCOMPATIBLE_DESTINATION | N | N | N | N |
| 83 | Dead Line: INVALID_MSG_UNSPECIFIED | N | N | N | N |
| 84 | Dead Line: MANDATORY_IE_MISSING | N | N | N | N |
| 85 | Dead Line: MESSAGE_TYPE_NONEXIST | N | N | N | N |
| 86 | Dead Line: WRONG_MESSAGE | N | N | N | N |
| 87 | Dead Line: IE_NONEXIST | N | N | N | N |
| 88 | Dead Line: INVALID_IE_CONTENTS | N | N | N | N |
| 89 | Dead Line: WRONG_CALL_STATE | N | N | N | N |
| 90 | Dead Line: RECOVERY_ON_TIMER_EXPIRE | N | N | N | N |
| 91 | Dead Line: MANDATORY_IE_LENGTH_ERROR | N | N | N | N |
| 92 | Dead Line: PROTOCOL_ERROR | N | N | N | N |
| 93 | Dead Line: INTERWORKING | N | N | N | N |
| 96 | Contacted | Y | N | N | N |
| 97 | Conference | N | N | N | N |
| 98 | DNC Callback | Y | N | N | N |
| 99 | Voicemail | N | N | N | N |
| 100 | Uncontacted | N | N | N | N |
| 101 | Answer Machine (Agent) | N | N | N | N |
| 102 | Answer Machine (Dialer) | N | N | N | N |
| 103 | Manual Callback | N | N | N | N |
| 104 | Dead Line (Dialer Completed) | Y | N | N | N |
| 105 | Uncontactable (Too many non-contacts) | Y | N | N | N |
| 106 | Uncontactable (Too many contacts) | Y | N | N | N |
| 107 | No Answer | N | N | N | N |
| 108 | Unscheduled Callback | N | N | N | N |
| 109 | Scheduled Callback | N | N | N | N |
| 110 | Dead Line (will retry) | N | N | N | N |
| 111 | Record expired. | Y | N | N | N |
| 112 | Fax Machine | Y | N | N | Y |
| 113 | Abandoned Call | N | N | N | N |
| 114 | Complete - Maximum call attempts | Y | N | N | N |
| 117 | Scheduled EasyCallBack | N | N | N | N |