What are the available system outcomes in ContactNow?
Question
What are all the possible system outcomes in ContactNow?
Applies To
- ContactNow
- Disposition
- System Outcomes
Answer
| Code | Outcome Description | Agent Wants | DMC | Sale | Complete | DNC |
| 16 | Dead Line: BLOCKED_BY_DNC_LIST_FILTER | N | N | N | N | N |
| 17 | Dead Line: BLOCKED_BY_CELL_PHONE_FILTER | N | N | N | N | N |
| 18 | Wrong Number (Complete) | Y | N | N | Y | N |
| 19 | Wrong Number (Incomplete) | Y | N | N | N | N |
| 20 | Uncontactable (No valid phone numbers) | N | N | N | Y | N |
| 21 | Transfer | N | N | N | Y | N |
| 22 | TPT Transfer | Y | N | N | Y | N |
| 23 | Discarded | Y | N | N | Y | N |
| 39 | Insufficient Funds | N | N | N | N | N |
| 40 | Dead Line: NO MORE CHANNELS AVAILABLE | N | N | N | N | N |
| 41 | Message Cannot Be Sent | N | ||||
| 42 | Message Received | N | ||||
| 43 | Message Sent | N | ||||
| 44 | Forwarded | N | ||||
| 45 | Answered | N | ||||
| 48 | Dead Line: CHECK_ACCOUNT_BALANCE | N | N | N | N | N |
| 49 | Dead Line: UNKNOWN | N | N | N | N | N |
| 50 | Dead Line: UNALLOCATED | N | N | N | N | N |
| 51 | Dead Line: NO_ROUTE_TRANSIT_NET | N | N | N | N | N |
| 52 | Dead Line: NO_ROUTE_DESTINATION | N | N | N | N | N |
| 53 | Dead Line: CHANNEL_UNACCEPTABLE | N | N | N | N | N |
| 54 | Dead Line: CALL_AWARDED_DELIVERED | N | N | N | N | N |
| 55 | Normal Customer Hangup | N | N | N | N | N |
| 56 | Dead Line: USER_BUSY | N | N | N | N | N |
| 57 | Dead Line: NO_USER_RESPONSE | N | N | N | N | N |
| 58 | NO_ANSWER | N | N | N | N | N |
| 59 | Dead Line: CALL_REJECTED | N | N | N | N | N |
| 60 | Dead Line: NUMBER_CHANGED | N | N | N | N | N |
| 61 | Dead Line: DESTINATION_OUT_OF_ORDER | N | N | N | N | N |
| 62 | Dead Line: INVALID_NUMBER_FORMAT | N | N | N | N | N |
| 63 | Dead Line: FACILITY_REJECTED | N | N | N | N | N |
| 64 | Dead Line: RESPONSE_TO_STATUS_ENQUIRY | N | N | N | N | N |
| 65 | NORMAL_UNSPECIFIED_HANGUP | N | N | N | N | N |
| 66 | Dead Line: NORMAL_CIRCUIT_CONGESTION | N | N | N | N | N |
| 67 | Dead Line: NETWORK_OUT_OF_ORDER | N | N | N | N | N |
| 68 | Dead Line: NORMAL_TEMPORARY_FAILURE | N | N | N | N | N |
| 69 | Dead Line: SWITCH_CONGESTION | N | N | N | N | N |
| 70 | Dead Line: ACCESS_INFO_DISCARDED | N | N | N | N | N |
| 71 | Dead Line: REQUESTED_CHAN_UNAVAIL | N | N | N | N | N |
| 72 | Dead Line: PRE_EMPTED | N | N | N | N | N |
| 73 | Dead Line: FACILITY_NOT_SUBSCRIBED | N | N | N | N | N |
| 74 | Dead Line: OUTGOING_CALL_BARRED | N | N | N | N | N |
| 75 | Dead Line: INCOMING_CALL_BARRED | N | N | N | N | N |
| 76 | Dead Line: BEARERCAPABILITY_NOTAUTH | N | N | N | N | N |
| 77 | Dead Line: BEARERCAPABILITY_NOTAVAIL | N | N | N | N | N |
| 78 | Dead Line: BEARERCAPABILITY_NOTIMPL | N | N | N | N | N |
| 79 | Dead Line: CHAN_NOT_IMPLEMENTED | N | N | N | N | N |
| 80 | Dead Line: FACILITY_NOT_IMPLEMENTED | N | N | N | N | N |
| 81 | Dead Line: INVALID_CALL_REFERENCE | N | N | N | N | N |
| 82 | Dead Line: INCOMPATIBLE_DESTINATION | N | N | N | N | N |
| 83 | Dead Line: INVALID_MSG_UNSPECIFIED | N | N | N | N | N |
| 84 | Dead Line: MANDATORY_IE_MISSING | N | N | N | N | N |
| 85 | Dead Line: MESSAGE_TYPE_NONEXIST | N | N | N | N | N |
| 86 | Dead Line: WRONG_MESSAGE | N | N | N | N | N |
| 87 | Dead Line: IE_NONEXIST | N | N | N | N | N |
| 88 | Dead Line: INVALID_IE_CONTENTS | N | N | N | N | N |
| 89 | Dead Line: WRONG_CALL_STATE | N | N | N | N | N |
| 90 | Dead Line: RECOVERY_ON_TIMER_EXPIRE | N | N | N | N | N |
| 91 | Dead Line: MANDATORY_IE_LENGTH_ERROR | N | N | N | N | N |
| 92 | Dead Line: PROTOCOL_ERROR | N | N | N | N | N |
| 93 | Dead Line: INTERWORKING | N | N | N | N | N |
| 96 | Contacted | N | N | N | Y | N |
| 97 | Conference | N | N | N | N | N |
| 98 | Do Not Call | N | N | N | Y | Y |
| 99 | Voicemail | N | N | N | N | N |
| 100 | Uncontacted | N | N | N | N | N |
| 101 | Answer Machine (Agent) | N | N | N | N | N |
| 102 | Answer Machine (Dialer) | N | N | N | N | N |
| 103 | Manual Callback | N | N | N | N | N |
| 104 | Dead Line (Dialer Completed) | N | N | N | Y | N |
| 105 | Uncontactable (Too many non-contacts) | N | N | N | Y | N |
| 106 | Uncontactable (Too many contacts) | N | N | N | Y | N |
| 107 | No Answer | N | N | N | N | N |
| 108 | Unscheduled Callback | N | N | N | N | N |
| 109 | Scheduled Callback | N | N | N | N | N |
| 110 | Dead Line (will retry) | N | N | N | N | N |
| 111 | Record expired. | N | N | N | Y | N |
| 112 | Fax Machine | Y | N | N | Y | N |
| 113 | Abandoned Call | N | N | N | N | N |
| 114 | Complete - Maximum call attempts | N | N | N | Y | N |
| 117 | Scheduled EasyCallBack | N | N | N | N | N |