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What are the available system outcomes in ContactNow?
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What are the available system outcomes in ContactNow?

Question

What are all the possible system outcomes in ContactNow?

Applies To

  • ContactNow
  • Disposition
  • System Outcomes

Answer

Code Outcome Description Agent Wants DMC Sale Complete DNC
16 Dead Line: BLOCKED_BY_DNC_LIST_FILTER N N N N N
17 Dead Line: BLOCKED_BY_CELL_PHONE_FILTER N N N N N
18 Wrong Number (Complete) Y N N Y N
19 Wrong Number (Incomplete) Y N N N N
20 Uncontactable (No valid phone numbers) N N N Y N
21 Transfer N N N Y N
22 TPT Transfer Y N N Y N
23 Discarded Y N N Y N
39 Insufficient Funds N N N N N
40 Dead Line: NO MORE CHANNELS AVAILABLE N N N N N
41 Message Cannot Be Sent         N
42 Message Received         N
43 Message Sent         N
44 Forwarded         N
45 Answered         N
48 Dead Line: CHECK_ACCOUNT_BALANCE N N N N N
49 Dead Line: UNKNOWN N N N N N
50 Dead Line: UNALLOCATED N N N N N
51 Dead Line: NO_ROUTE_TRANSIT_NET N N N N N
52 Dead Line: NO_ROUTE_DESTINATION N N N N N
53 Dead Line: CHANNEL_UNACCEPTABLE N N N N N
54 Dead Line: CALL_AWARDED_DELIVERED N N N N N
55 Normal Customer Hangup N N N N N
56 Dead Line: USER_BUSY N N N N N
57 Dead Line: NO_USER_RESPONSE N N N N N
58 NO_ANSWER N N N N N
59 Dead Line: CALL_REJECTED N N N N N
60 Dead Line: NUMBER_CHANGED N N N N N
61 Dead Line: DESTINATION_OUT_OF_ORDER N N N N N
62 Dead Line: INVALID_NUMBER_FORMAT N N N N N
63 Dead Line: FACILITY_REJECTED N N N N N
64 Dead Line: RESPONSE_TO_STATUS_ENQUIRY N N N N N
65 NORMAL_UNSPECIFIED_HANGUP N N N N N
66 Dead Line: NORMAL_CIRCUIT_CONGESTION N N N N N
67 Dead Line: NETWORK_OUT_OF_ORDER N N N N N
68 Dead Line: NORMAL_TEMPORARY_FAILURE N N N N N
69 Dead Line: SWITCH_CONGESTION N N N N N
70 Dead Line: ACCESS_INFO_DISCARDED N N N N N
71 Dead Line: REQUESTED_CHAN_UNAVAIL N N N N N
72 Dead Line: PRE_EMPTED N N N N N
73 Dead Line: FACILITY_NOT_SUBSCRIBED N N N N N
74 Dead Line: OUTGOING_CALL_BARRED N N N N N
75 Dead Line: INCOMING_CALL_BARRED N N N N N
76 Dead Line: BEARERCAPABILITY_NOTAUTH N N N N N
77 Dead Line: BEARERCAPABILITY_NOTAVAIL N N N N N
78 Dead Line: BEARERCAPABILITY_NOTIMPL N N N N N
79 Dead Line: CHAN_NOT_IMPLEMENTED N N N N N
80 Dead Line: FACILITY_NOT_IMPLEMENTED N N N N N
81 Dead Line: INVALID_CALL_REFERENCE N N N N N
82 Dead Line: INCOMPATIBLE_DESTINATION N N N N N
83 Dead Line: INVALID_MSG_UNSPECIFIED   N N N N N
84 Dead Line: MANDATORY_IE_MISSING N N N N N
85 Dead Line: MESSAGE_TYPE_NONEXIST N N N N N
86 Dead Line: WRONG_MESSAGE N N N N N
87 Dead Line: IE_NONEXIST N N N N N
88 Dead Line: INVALID_IE_CONTENTS N N N N N
89 Dead Line: WRONG_CALL_STATE N N N N N
90 Dead Line: RECOVERY_ON_TIMER_EXPIRE N N N N N
91 Dead Line: MANDATORY_IE_LENGTH_ERROR N N N N N
92 Dead Line: PROTOCOL_ERROR N N N N N
93 Dead Line: INTERWORKING N N N N N
96 Contacted N N N Y N
97 Conference N N N N N
98 Do Not Call N N N Y Y
99 Voicemail N N N N N
100 Uncontacted N N N N N
101 Answer Machine (Agent) N N N N N
102 Answer Machine (Dialer) N N N N N
103 Manual Callback N N N N N
104 Dead Line (Dialer Completed) N N N Y N
105 Uncontactable (Too many non-contacts) N N N Y N
106 Uncontactable (Too many contacts) N N N Y N
107 No Answer N N N N N
108 Unscheduled Callback N N N N N
109 Scheduled Callback N N N N N
110 Dead Line (will retry) N N N N N
111 Record expired. N N N Y N
112 Fax Machine Y N N Y N
113 Abandoned Call N N N N N
114 Complete - Maximum call attempts N N N Y N
117 Scheduled EasyCallBack N N N N N
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