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Why are manual calls showing as TPT?
8x8 Support

Why are manual calls showing as TPT?

Applies To

  • ContactNow
  • Call Transfer

Answer

This is expected behaviour. All Manual calls will display as Result: TPT.

See below for a Manual call example, and how it might look under Call Detail.

Screenshot_1.png

Note: If you are trying to search for TPT calls, make use of the Manual Call Type to more easily find these.

 

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