ContactNow: How To Validate my Minutes Usage (UK)

Objective

When a Bill is sent out for overages on the Minutes used there is a simple way to verify the minutes used on the contact centre as the document will lay out the steps to take to ensure the figures make sense.

Applies To

• United Kingdom
• ContactNow
• Billing
• Performance
• Minutes
• Overages

Procedure

1. From Config > System Setup enable the Time zones one reports toggle:
   
    

2. Navigate to the following URL, by typing the following URL in the Browser:
   https://app.easycontactnow.com/campaign/reports/#/

   It is important to note the Above URL’s will only work when there is a logged in session

3. Click on the Performance report Button:
   
    

4. In the report set the Time Zone to System Time/Europe as follows:
   

5. Select the month range as shown in the example for July bellow:
   
    

6. Note the Date Time has to be set to on the 00:00:00 or select the window you want to search for.
    

7. Sort the data by Clicking on the Date heading in the report:
   
    

8. The Total Minutes will show the entire sum of the Month

Additional Information

Note that the Report does Rounding on minutes and can result in the figures being out by a few minutes.