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How to Turn Off Call Recordings in ContactNow

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Objective

Turning off call recordings for ContactNow. This is done at the queue level. 

Applies To

  • ContactNow
  • Queues

Procedure

  1. Log in to ContactNow.
  2. Click Agents, Team and Queues.
  3. Click Queues.
  4. Settings (gear icon) > Edit.
  5. Click Settings.
  6. Toggle Call Recording to off.  
  7. Click Update.
Note-Icon.png

By default the option for Call Recording on queues settings is "On".

Additional Information 

Turning off Call Recording affects all calls made/taken in the queue and recordings cannot be downloaded starting from the time the change was made.