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How to Turn Off Call Recordings in ContactNow
8x8 Support

How to Turn Off Call Recordings in ContactNow

Objective

Turning off call recordings for ContactNow. This is done at the queue level. 

Applies To

  • ContactNow
  • Queues

Procedure

  1. Log in to ContactNow.
  2. Click Agents, Team and Queues.
  3. Click Queues.
  4. Settings (gear icon) > Edit.
  5. Click Settings.
  6. Toggle Call Recording to off.  
  7. Click Update.

By default the option for Call Recording on queues settings is "On".

Additional Information 

Turning off Call Recording affects all calls made/taken in the queue and recordings cannot be downloaded starting from the time the change was made.