Turning off call recordings for ContactNow. This is done at the queue level.
- Log in to ContactNow.
- Click Agents, Team and Queues.
- Click Queues.
- Settings (gear icon) > Edit.
- Click Settings.
- Toggle Call Recording to off.
- Click Update.
By default the option for Call Recording on queues settings is "On".
Turning off Call Recording affects all calls made/taken in the queue and recordings cannot be downloaded starting from the time the change was made.