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Pause Call Recording in ContactNow

To pause a call recording while on a phone call, on the Configure global agent options tab under System setup. Learn more here.

While on a phone call, you can pause a call recording if you prefer not to record elements of the call such as bank and credit card details or other sensitive personal information.

When playing the recorded call from the Calls Report, the paused part will be absent and the recorded call length will be shorter than the actual call duration.

To pause the call, click on the Pause Rec icon as shown below. The icon will appear darker once selected as this indicates the call recording process has been paused. Clicking on it again will resume recording.


Pause recording can be enabled or disabled for your agents on the Configure global agent options tab under System setup.

You can download call recording in bulk.


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