ContactNow: Agent
The Agent page is where you can make and receive calls, as well as perform other actions and tasks related to the agent interface. It can be accessed by clicking the icon at the top of Navigation. The main screen is the Calls tab, where you can see an overview of Recent calls, Scheduled calls, and Voicemails you have received. You can see statistics about your performance on the Dashboard tab, and configure your settings on the Settings tab.
Switchboard
- Connect to the Dialer
- Change your Status
- Disconnect from the Dialer
- Connect to the Dialer with Agent on Demand (AOD)
- Connect to the Dialer with Desk Phone
- Connect to the Dialer with Soft Phone
- Add or edit a Switchboard contact note
- Switchboard
- Search with the Switchboard
- Lock or unlock a Switchboard contact