On Call Tab in ContactNow
The On Call tab features options to perform actions such as search and add customer records, add callback notes, send an SMS to the customer, etc. Learn more.
When initiating a call, agents are automatically presented with a page displaying the customer record of the person they are connected to. The tab features many different options for performing actions such as search and add customer records, view the call history for that customer, add callback notes, and send an SMS to the customer. For more actions agents can perform while on call, see the Phone section.
