The AOD call analysis report will provide an insight to the agents who are logged in via Agent on Demand.
To access the AOD call analysis report, hover over the Analytics icon in the Navigation menu and click on Agents then select AOD Calls.
Select a Date Range : The date and time picker on the right will allow you to select a date and time range for your report. You can manually select the date range or select from the pre-defined date ranges listed.
Add a Filter : Select the data you want to view, and exclude the data you do not wish to see.
Visualize Data on a Graph : View your report in either a pie or line graph format.
- Total calls : The total number of calls.
- Answered : The total number of answered calls.
- No answer : The number of no answer calls.
- Dead Line : The total number of dead lines.
Display data in a table : Deep dive into your reports and view your data in columns.
Export : Retrieve selected call reports in PDF, XLS and CSV format. All reports are printable by pressing Print report button.