Skip to main content
Change Dialing Mode to Progressive in ContactNow
8x8 Support

Change Dialing Mode to Progressive in ContactNow

To change your dialing mode to progressive, navigate to the Queues tab and click the gear icon for the queue you wish to edit. Learn more here.

Progressive dialing enables agents to work through calls as the system will automatically dial the next call as soon as an agent finishes the current call. This dialing method will only dial one number per available agent.

An agent cannot be assigned to multiple queues with a combination of progressive, preview and predictive dialing.

To change your dialing mode hover over the Configuration icon, select Agents, Teams and Queues and then select the Queues tab. Click the gear icon on the right hand side of the outbound queue you wish to edit.

configuration-agentsteamsqueues-queues-menu.png

Then select the Settings tab, from here you will be able to change your dial mode to Progressive.

configuration-agentteamsqueues-settings-progressive-500x369.jpg

Once you have made your changes ensure you select Update.

 

  • Was this article helpful?