A Message Queue plays a single .wav audio file to a caller followed by a beep sound to allow recording, and will then record the call until the caller hangs up.
Typically Message Queues are used when a caller on an inbound queue has waited too long and is diverted as a result or in the case of dealing with inbound calls made by people who are returning a missed call from an outbound queue.
To set-up a message queue, head over to the Configuration page then click Agents, Teams and Queues.
Then, click the Add Queue button located on the top right corner. You will see a drop-down menu. Select Message.
The Add Message Queue panel should now appear as shown below.
Give your message queue a name.
You can either use a previously uploaded audio, upload a new .wav file or use the Text to speech function. Click Add once you are finished.
Once you receive a success message, you can either update the queue again or click Back to Queues to return to the Agents, Teams and Queues.