To edit an SMS broadcast queue hover over the Configuration icon from the Navigation bar and click on Agents Teams and Queues. Click on the Queues tab to see the list of queues. Ensure you have selected the Queue Type you would like to edit. Queue Type will be listed on the left hand side of the screen. Select a Queue Type and proceed by clicking on settings cogto edit the the desired queue. Click on Edit and you will be presented with a new screen and options to edit as shown in the image below.
You can edit the following fields:
- Queue Name: The name of the queue
- Scheduled Start: Start time and date of SMS broadcast
- Hard Stop: Stop time and date of SMS broadcast
- Message Content: Compile the message that will be broadcasted
When you have made your changes click Submit at the bottom to save the new settings for the queue. Any errors will be highlighted and you will be required to adjust the setting and click Submit again. Alternatively you can click back to discard your changes and return to the Queues tab within Agents, Teams and Queues.