Edit User Settings for the Switchboard in ContactNow

The Switchboard settings can be changed for each Agent individually.

To edit the settings of the Switchboard, navigate to Agents, Teams and Queues from the Configuration menu and select the Agent tab. Then click on the Configure icon next to the Agent you would like to edit.

Scroll down until you see the Switchboard options. The first option will turn the Switchboard tab on and off for the agent. When enabled you can enable or disable automatic dispositioning of calls.

Switchboard Auto-Disposition means that when a cold transfer is used from the switchboard interface there is no need to disposition. The system will disposition it automatically. If the call is a warm transfer or made from anywhere else then disposition will still be required.