ContactNow: Downgrade your monthly package (US)
Overview
You can downgrade your monthly package at any time. Downgrades come into effect at the end of the billing period so you can continue to use the included minutes and licenses you have already paid for.
To downgrade your account go to Account overview from Billing in the Configuration icon. Click Select on the monthly package you wish to downgrade to.
Ensure you select Confirm if you want to downgrade. Once you have confirmed to downgrade your monthly package, you will be notified within your contact center. The pricing package you have chosen will be highlighted in green until it is applied at the end of the month.
More on Billing
- Agent Log
- Account Overview
- Billing Details
- Billing Overview
- Itemized Billing
- Top-up History and Invoice
- View and top up your balance
- Add, update and remove a credit card
- Standard package
- Pro package
- Ultimate package
- Downgrade your monthly package
- Upgrade your monthly package
- Buy Licenses
- How do I remove licenses?
- Will I be charged for using my VO?
- How am I charged during a billing period?
- How are my payments taken?
- How are my calls charged?