Licenses and included minutes are prorated based on the remaining days in the month. All calculations are performed in PST.
What happens when I purchase a license?
If you purchase a license it is instantly added to your contact center.
What happens when I upgrade my monthly package?
If you upgrade, your monthly package will instantly change. Any new included minutes are prorated and added to your current included minutes.
What happens when I downgrade my monthly package?
If you downgrade your monthly package on the 1st of the new month, you can continue to use included minutes and licenses that you have already paid for.
More on Billing
- Agent Log
- Account Overview
- Billing Details
- Billing Overview
- Itemized Billing
- Top Up History and Invoice
- View and top up your balance
- Add, update and remove a credit card
- Auto top up
- Standard package
- Pro package
- Ultimate package
- Downgrade your monthly package
- Upgrade your monthly package
- Buy Licenses
- How do I remove licenses?
- Will I be charged using my VO?
- What happens at the start of a billing period?
- How are my payments taken?
- How are my calls charged?