Configuration Menu in ContactNow
The Configuration menu allows you to configure Agents, Teams, Queues and your data. Administrators can access it through the Navigation bar. Learn more here.
The Configuration menu gives you access to the settings of your contact center. You can configure all parts of the system including Agents, Teams, Queues and your data. The Configuration menu can only be accessed by administrators, clicking on the gear icon in the middle of the Navigation bar.
Manage Queues
- EasyCallBack
- Auto-Disposition
- Stop Call Recording on Transfers
- Configure Idle Timer
- Set up Advanced Preview Dialing Mode
- Manage Queues
- Create a Queue
- Edit a Queue
- Delete a Queue
- Create a Broadcast Queue
- Create an Inbound Queue
- Create an IVR Queue
- Create a Message Queue
- Create an Outbound Queue
- Create an SMS Outbound Queue
- Edit an Inbound Queue
- Edit a Broadcast Queue
- Edit a Message Queue
- Edit an Outbound Queue
- Edit an SMS Broadcast Queue
- Edit an SMS Outbound Queue
- Manage messaging templates
- Set audio messages for a queue
- Set call retry times
- Set max attempts
- Use customer data in Agent Scripts