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Configuration Menu in ContactNow

The Configuration menu allows you to configure Agents, Teams, Queues and your data. Administrators can access it through the Navigation bar. Learn more here.

The Configuration menu gives you access to the settings of your contact center. You can configure all parts of the system including Agents, Teams, Queues and your data. The Configuration menu can only be accessed by administrators, clicking on the gear icon in the middle of the Navigation bar.


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