Admin and Supervisor Widgets in ContactNow
Widgets give users more data about their performance, an overview of upcoming events and more. Find the list of widgets available to admins and supervisors here.
Located on the Dashboard, widgets give users more data about their performance, an overview of upcoming events and provide more information to supervisors and administrators to help manage your contact center. They can be added, removed, moved and resized to show you as much or as little information as you need.
See below the list of widgets available to administrators and supervisors.
- Agents in status Widget
- Agents logged in Widget
- Average call duration Widget
- Average Queue Time Widget
- Calls answered Widget
- Calls transferred Widget
- Calls with outcome Widget
- Calls with tag Widget
- Completed calls Widget
- Customers waiting Widget
- Inbound abandoned Widget
- Incomplete calls Widget
- Live calls Widget
- Longest Waiting Widget
- New scheduled calls Widget
- Outbound abandoned Widget
- Records dialed Widget
- Sales Widget
- Scheduled calls Widget
- Time in status Widget
- Time logged in Widget
- Time On Call Widget
- Total Calls Widget
- Total Queue time Widget