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ContactNow: Broadcast Queue Not Dialing Due to Low Balance
8x8 Support

ContactNow: Broadcast Queue Not Dialing Due to Low Balance

Symptom 

Broadcast queue not dialing due to low or negative account balance.

Applies To

  • ContactNow 
  • Broadcast queue

Resolution

Top up the account balance and contact 8x8 Support.

Cause

If an account has a low or negative balance, queues are disabled.