When attempting to dial a phone number manually or in Preview mode, the ContactNow interface displays a Dead Line error message.
The most common Dead Line errors are:
- Dead Line: BLOCKED_BY_DNC_LIST_FILTER - 16
- Dead Line: BLOCKED_BY_CELL_PHONE_FILTER - 17
When using Predictive or Progressive mode dialing, a Dead Line error will only appear as a Result or Outcome in Analytics > Record Search > Calls.
In both cases, outbound calls to numbers that result in these errors are not completed.
ContactNow Mobile, Do Not Call, and Broadcast number dialing.
By default, functionality is disabled for the dialing of cell phone numbers and phone numbers that are listed in the U.S. National Do Not Call Registry.
To immediately disable the filters which block Mobile, Do Not Call, and Broadcast number dialing, please contact 8x8 Support.