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ContactNow: Dead Line Message When Dialing Outbound
8x8 Support

ContactNow: Dead Line Message When Dialing Outbound

To resolve the Dead Line error message in ContactNow when dialing a phone number manually or preview mode, enable Mobile Number or DNC. Learn more here.

Symptom

When attempting to dial a phone number manually or in Preview mode, the ContactNow interface displays a Dead Line error message.

The most common Dead Line errors are:

  • Dead Line: BLOCKED_BY_DNC_LIST_FILTER - 16
  • Dead Line: BLOCKED_BY_CELL_PHONE_FILTER - 17

CN_Dead_Line_Blocked_DNC2-500x42.jpg

CN_Dead_Line_Blocked_CELL-500x41.jpg

When using Predictive or Progressive mode dialing, a Dead Line error will only appear as a Result or Outcome in Analytics > Record Search > Calls.

In both cases, outbound calls to numbers that result in these errors are not completed.

CN_Dead_Line_Analytics_Blocked_CELL-500x88.jpg

Applies To

ContactNow Mobile, Do Not Call, and Broadcast number dialing.

Cause

By default, functionality is disabled for the dialing of cell phone numbers and phone numbers that are listed in the U.S. National Do Not Call Registry.

Resolution

To immediately disable the filters which block Mobile, Do Not Call, and Broadcast number dialing, please contact 8x8 Support.

Note: These are are the most typical reasons for a Dead Line message. However, this solution will not resolve all Dead Line issues, which can be dependent upon the viability of the phone numbers dialed, and also on the carriers of the numbers you are trying to dial.