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ContactNow: Hold Music Continues to Play after Call Connects
8x8 Support

ContactNow: Hold Music Continues to Play after Call Connects

Symptom

After a call connects, the hold music continues to play. 

Applies To

  • ContactNow
  • Softphones

Resolution

Check the SIP IP address for the softphone. 

  1. Log in to the Softphone. 
  2. Click Account Details.
  3. Navigate to SIP IP address.
  4. Set the address to sip.easycontactnow.com.

Have the affected agent connect to the dialer again.  

Cause

DNS issue in the network.

 

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