ContactNow Terminology
ContactNow is 8x8's contact center solution for small businesses without the cost or complexity of legacy systems. Click here to access ContactNow Terminology.
ContactNow is 8x8's contact center solution for small businesses without the cost or complexity of legacy systems.
| Common Terms | ContactNow US Term Glossary |
|---|---|
| PBX Name (Tenant Name, Partition) | Contact Center |
| Platform (VCC = NA10, VO = cluster eq109, etc.,) | Silo XXX (US = Silo201) |
| Ring Group/Pick-up Group | Queue |
| Phone | Agent |
| Dial Plan | N/A |
| Switchboard | Switchboard |
| Call recording | Call recording |
| Call reporting | Analytics/ Record Search |
| Virtual Number | Internal transfer and contact DIDs |
| DID (direct inward dial) | DDI or DID |
| CallerID (Number) | CLI |
| Call Unique Id (Intraswitch) | Call ID |
| Transfer | TPT (Third Party Transfer) |
| Company ID | CID |